1. Return Eligibility
Due to hygiene and safety reasons, intimate products cannot be returned or exchanged once they have been opened, used, or removed from their original sealed packaging.
Returns are only accepted for:
- Products that are unopened, unused, and in their original packaging.
- Products received damaged, defective, or incorrect.
- Orders with missing items or quality issues.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used intimate products.
- Products without original packaging or seals.
- Items damaged due to improper use or storage.
- Clearance or final sale items.
3. Return Request Process
To request a return, please contact our customer service within 7 days after delivery and provide:
- Order number
- Photos or videos showing the issue (if applicable)
- Reason for return
After approval, we will provide return instructions.
4. Refund Policy
Once the returned product is received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 5–10 business days to the original payment method.
Shipping fees are non-refundable unless the return is caused by our error (wrong item, damaged item, or defective product).
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will provide a replacement or refund solution after verification.
6. Customer Responsibility
Customers are responsible for:
- Providing accurate shipping information.
- Ensuring returned products meet our return conditions.
- Return shipping costs for non-quality-related returns.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.